Returns & Exchanges

At NCF Living, we want you to be completely satisfied with your furniture purchase. If your new home additions aren't quite right, our straightforward returns policy ensures a smooth process for exchanges or refunds.

Return Process

• 1.
  Notify Our Team

  Contact our customer care department within 14 days of delivery to initiate your return request and receive a unique Return Authorization number.

• 2.
  Prepare Your Items

  Ensure all furniture is disassembled, if applicable, and repacked in its original protective packaging to prevent damage during transit.

• 3.
  Schedule Collection

  Once your request is approved, we will coordinate with our specialized two-man delivery team to collect the items directly from your home at a scheduled time.

• 4.
  Quality Inspection & Refund

  After the items arrive back at our warehouse and pass a quality inspection, we will process your refund or exchange within 10 working days.